ON SITE TECHNICAL SERVICE
The purpose of on-site service is to make the equipment of our company put into operation safely and normally.
◆ our company will send qualified service personnel to the site to serve you:
1. Abide by laws and disciplines and various rules and regulations on site;
2. Have a strong sense of responsibility and dedication, and be in place on time;
3. Understand the design of contract equipment, be familiar with its structure, and be able to give correct on-site guidance;
4. Be healthy and adapt to on-site working conditions.
◆ responsibilities of our on-site technical service personnel:
1. Handling of equipment quality problems, commissioning, participation in trial operation and performance acceptance test;
2. Before commissioning, disclose to the demander, explain and demonstrate the procedures and methods to be carried out;
3. Explain the working principle of the governor system to the operation and maintenance personnel of the power station and answer the questions about the governor;
4. Fully handle all technical problems on site.
◆ our company is fully responsible for all behaviors of on-site technical service personnel.
TECHNICAL TRAINING SERVICE
◆ technical training principles
Technical training is a necessary prerequisite and important means to ensure the safe, continuous and normal operation of the whole system. With the increase of new technologies used in electronic control system, technical training has become more and more important. Our company always insists that technical training is an indispensable and important part of the system manufacturing process, and technical training will run through the whole manufacturing process until the final acceptance.
Our company always believes that the better the technical training is, the more thoroughly the users master the system, and the more guaranteed the long-term, continuous and stable operation of the system. To this end, we will take the initiative to provide users with effective technical training in various forms and scales.
◆ training purpose and objectives
1. The operation and maintenance personnel are familiar with the system composition and can operate to ensure the normal operation of the whole system.
2. The operation and maintenance personnel shall learn to find the fault and find out the location of the fault in time.
3. The operation and maintenance personnel shall learn to analyze the causes of faults and take effective measures to eliminate general faults in time.
4. Enable the operation and maintenance personnel to learn the necessary maintenance and repair of the system.
5. Make the operators learn to program and modify the specific parameters of the system, further optimize the system operation and management according to the operation experience, and lay a solid foundation for the owner to cultivate talents.
◆ technical training strength
Our company has a number of technical training lecturers and tutoring engineers with good theoretical foundation, strong expression ability and a number of practical experience in automation engineering.
Our company has the ability to provide users with various levels, scales and forms of technical training. According to the training location, overseas training, domestic training, in-house training, factory training and on-site training can be provided; According to the training object, it can provide manager training, engineer training, operator training and maintenance personnel training; According to the training content, system design training, programming training, commissioning training and comprehensive training can be provided.
We plan to arrange two technical trainings for the owner: in the process of equipment manufacturing, the training on PLC principle and system technical scheme will be carried out in our company, and the second training will be carried out in combination with installation drawing and wiring diagram, so that the user can carry out fault diagnosis and system maintenance in the future equipment operation; Conduct comprehensive technical training during and after on-site commissioning until users are fully taught to use, operate and maintain. According to the needs of the owner, the training times can be appropriately increased until the users are thoroughly taught.
◆ irregular training after project completion
In addition to in plant training and on-site training, we can carry out irregular user training according to the needs of the owner during the after-sales service return visit, including relevant new technology lectures, Q & A, software (version) upgrading, equipment maintenance guidance, etc.
◆ the company always adheres to the service tenet of "customer first", always puts the interests of users in the first place, and provides high-quality products and services for the power market; Ensure that the equipment meets the requirements of national standards.
◆ our company will provide relevant drawings and data of governor on time in strict accordance with the requirements of the contract.
◆ during the warranty period, the demander's personnel shall notify the supplier of any problem caused by product quality in written form such as telex, fax or letter in time after discovering it, and shall take appropriate measures to prevent further expansion of the fault from causing more losses. Our company will arrive at the site within 24 hours in the city and 48 hours outside the city.